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Phone:
(844) 223-4292

Email:
support@acemapp.org

Resending Email Verification Link

Communications General

Member Types:

You will not be able to access your account without verifying your email. We will send a verification email to each email address on your account. Please check your email inbox, including spam folders, and click the link provided within the email to complete the verification process. Verification emails are valid for seven days, after which they will expire.

Opt-Out Email Messages

Communications

Member Types:

While constantly getting email notifications can be annoying we have an Opt-Out feature that turns off these notifications so you do not not need to mark ACEMAPP email as Spam. Once an email is tagged as Spam it is always considered as Spam/Junk and any email sent will not reach your inbox.

Tips & Tricks: ACEMAPP Automated Emails

Tips & Tricks Video Library

Member Types:

In this video, we cover some of the important emails that are sent automatically by ACEMAPP. The information we cover applies to all ACEMAPP administrators.

Broadcast

Glossary

Member Types:

Broadcast Messaging is a feature that can be used to email multiple people using ACEMAPP.

Email Verification Report

Reporting

Member Types:

This report provides a list of members who have not verified their email addresses.

Opt-out Email Report

Reporting

Member Types:

ACEMAPP allows members to control the messages or emails they receive from ACEMAPP. The Opt-out Email Report will enable you to view the members associated with your organization who have opted out of emails.

Directory Adding Entities & Entity Documents

Video Library Directory

Member Types:

Directory: Adding Entities & Entity Documents Welcome to the introductory tutorial to ACEMAPP’s directory system. This tutorial will look at adding entities and uploading entity documents.

Getting Started with ACEMAPP

General FAQ Video Library

Member Types:

Welcome to ACEMAPP! This help desk guide provides an overview of how to navigate ACEMAPP and meet compliance for upcoming clinical rotations.

Create New Member Account

Member Management Video Library

Member Types:

Create new member accounts for Students, Clinical Faculty, Preceptors, and Observers using the "Add One" feature.

Guest School FAQ

FAQ General

Member Types:

Here are some common questions and answers for setting up your student(s) in ACEMAPP. This guide provides helpful information on the entire process, from logging in to managing your students' compliance.

Requesting ACEMAPP Support

General FAQ

Member Types:

If you have any questions, concerns, or general feedback about ACEMAPP, we are happy to provide support via email at support@acemapp.org. You may also contact us by phone at 844-223-4292.

Profile Completion Report

Reporting

Member Types:

After the rotation is approved and everyone assigned to the rotation shows compliance, you will receive an email with a Profile Completion Report attached. You may also access an up-to-date Profile Completion Report in ACEMAPP.

Approving Affiliations with Schools or Clinical Sites

FAQ

Member Types:

As an ACEMAPP member, your affiliations represent who you work with the system and which organizations can access your information. When a school or clinical site requests an affiliation, you will be notified via email and see the "You Have a Pending Affiliation Request(s)" notification upon logging into ACEMAPP.

On Site Report

Reporting

Member Types:

View members on-site for rotations at/from partnering organizations on any given date. Use optional filters, such as course, unit, or partner, to narrow your results. You may email members directly from this report and export results to a CSV format.

Rotation Comments

Rotation Management

Member Types:

Commenting on rotations is a great way to communicate with your school or clinical site partners regarding a particular rotation. Each comment left on a rotation will trigger an automatic email notification to other coordinators who share the same program.

Receiving Rotation Roster

Rotation Management

Member Types:

The Rotation Roster Set email includes a link to download the Profile Completion Report. You can also access the rosters that have been sent from the Rotation table or your "Approved Rotations Within 3 Weeks" table on your home page

Forgot Password

FAQ General

Member Types:

After your ACEMAPP is created, you will receive a verification email and a link to set your password to log in. You can easily reset your password if you cannot find the set password link with the "Forgot Password" option.

Evaluation Member List

Evaluations/Surveys

Member Types:

Use the evaluation member list to view member evaluations and their status. Evaluations can be reset and deleted from the member list.

Adding a New Admin User

Additional Features Video Library

Member Types:

This help desk guide provides instructions on how to add a new admin user to your organization.

InfoMart (Advantage Students)

Vendors Video Library

Member Types:

ACEMAPP interfaces with Advantage Students (by InfoMart) to simplify the compliance process for members. Advantage Students provides background check and drug screening services.

School User Guide

User Guides Video Library

Member Types:

ACEMAPP is a collaborative platform for healthcare education, recruitment, and professional development. Your role as a school coordinator requires a few significant steps before students/faculty may begin their rotation(s).

Clinical Site User Guide

User Guides Video Library

Member Types:

ACEMAPP is a collaborative platform for healthcare education, recruitment, and professional development. Your role as a clinical site member allows you to access
several features.

Observer User Guide

User Guides

Member Types:

ACEMAPP is a collaborative platform for healthcare education, recruitment, and professional development.

Help Desk and Training Info

FAQ

Member Types:

ACEMAPP offers resources for new users, including regularly scheduled webinar trainings for registered school and clinical site users and the Help Desk, which offers step-by-step guides for all members. Access direct assistance by contacting ACEMAPP Customer Support at 844-223-4292, by emailing support@acemapp.org, or by creating a support ticket through the Contact Us page.

Viewing Evaluation Results

Evaluations/Surveys

Member Types:

If your organization allows faculty reporting on evaluations, follow the process here to view evaluation results.

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