Requesting ACEMAPP Support

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Requesting ACEMAPP Support
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Requesting ACEMAPP Support

If you have any questions, concerns, or general feedback about ACEMAPP, we are happy to provide support via email at support@acemapp.org. You may also contact us by phone at 844-223-4292 Monday - Thursday 8:00 am - 7:00 pm EST and Friday 8:00 am - 5:00 pm EST.

Creating a Support Ticket

While logged in, click on your name in the upper-right corner from any page and select "Support" from the Personal drop-down menu.

Screenshot of personal dropdown menu highlighting the support button

To create a new support request, click "Submit New Ticket".

Screenshot indicating the location of the Submit New Ticket button

Enter the subject line and a message. Within the message, describe your question or concern to the best of your ability. Once satisfied, click "Submit".

Screenshot of the support ticket edit screen, highlighting the subject and message inputs

One of our ACEMAPP Customer Support Representatives will review your ticket and respond as quickly as possible.


Checking the Ticket's Status

To check the status of your ticket, simply click on "Support". This tab will be orange if your ticket is still open and is waiting for a response from an ACEMAPP Customer Support Representative.

image personal navigation pointing to new Support button


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Help Desk and Training Info
ACEMAPP offers training in multiple ways: Webinars are offered to provide live training on specific topics, the Help Desk offers step-by-step guides on how to use the system, and our Video Library offers training videos for various topics and features. Direct training and assistance can also be provided by contacting ACEMAPP Customer Support at 844-223-4292, by emailing support@acemapp.org, or by creating a support ticket within your account through the Contact Us page.
Getting Started with ACEMAPP
Welcome to ACEMAPP! This guide will provide you with an overview on how to navigate the ACEMAPP system in order to help you meet compliance for your upcoming clinical rotations.