Complio (American Databank)

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Complio (American Databank)

Complio (American Databank)

ACEMAPP interfaces with Complio to simplify the compliance process for you. Complio (by American Databank) is used for background checks, drug screening, and clinical requirement verification. You will see their logo on your student home screen under Vendors.

For questions related to Complio, please contact Complio Support at 1-800-200-0853.

Linking your Complio account with ACEMAPP

Step 1:

From your home screen, click on the Complio logo under "Vendors" to open their website in a new screen/tab. image screenshot Member navigation panel highlighting Vendor button

Step 2:

A splash screen will open, click the green "Go to American Data Bank /Complio" button. image screenshot of splash screen leave ACEMAPP highlighting button

Step 3:

If your email address is not found in Complio’s system, you will be presented with a screen to "Create an account". image Screenshot showing American DataBank create account screenFill out all required information to create your account in Complio.

Step 4:

If Complio recognizes your email address in their system, you will be taken to a page where you may link your account.

Click on the “I am ‘first name last name’ from ‘School Name’.” and then click “Proceed”. image screenshot of American DataBank link account screen

Step 5:

Log in and verify all transferred information is correct.

Depending on where you are at in the Complio process, you may need to place an order for immunization and document tracking subscription. If you have a current immunization and document tracking subscription in Complio, you are ready to provide documentation of your immunizations and other compliance requirements.

Step 6:

In ACEMAPP, your profile’s Rotation Requirements will show green checks for each component that is completed through Complio. image screen shot American Databank upload document screen

Navigating the Complio Site

Depending on where you are at in the Complio process, you may need to place an order for immunization and document tracking subscription.

Play Button Icon denotes the following link is a video.  Does not control video.Video: Subscribe to Complio

If you have a current immunization and document tracking subscription in Complio, you are ready to provide documentation of your immunizations and other compliance requirements.

Play Button Icon denotes the following link is a video.  Does not control video.Video: Upload Documents

If you have additional questions about navigating your Complio account, additional videos are located under Video Tutorials on your Complio student dashboard. Complio support is also available to assist you by calling 1-800-200-0853.


FAQ

My Complio account is not detected when using the interface?

You may have a different email address in Complio (than what is entered in ACEMAPP). Please update ACEMAPP to include your email address within Complio and retry the interface.

I linked to the wrong Complio account?

Please contact Complio support at 1-800-200-0853 to request the removal of the incorrect account. Once this is complete, retry the interface with the correct account.

I have successfully linked my account to Complio, but no data is posting to ACEMAPP?

Data transfer can take up to 24 hours. Please contact ACEMAPP support after allowing the minimum 24 hours (for data transfer) at 1-844-223-4292.

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Integrated Vendors
This video explains how the integration works with our background check and immunization vendors.