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Complio (American Databank)

ACEMAPP interfaces with Complio to simplify the compliance process for you. Complio (by American Databank) is used for background checks, drug screening, and clinical requirement verification. You will see their logo on your student dashboard.  

For questions related to Complio, please contact Complio Support at complio@americandatabank.com or 1-800-200-0853.
 

To link for your Complio account:


From your dashboard, click on the Complio logo under “Vendors” to open their website in a new screen/tab. image screenshot Member navigation panel highlighting Vendor button
A splash screen will open, click the green Go to American Data Bank /Complio button.image screenshot of splash screen leave ACEMAPP highlighting button

If your email address is not found in Complio’s system, you will be presented with a screen to “Create an account”. image Screenshot showing American DataBank create account screenFill out all required information to create your account in Complio.  

If Complio recognizes your email address in their system, you will be taken to a page where you may link your account.  Click on the “I am ‘first name last name’ from ‘School Name’.” and then click “Proceed”. image screenshot of American DataBank link account screen 
Log in and verify all transferred information is correct.

Depending on where you are at in the Complio process, you may need to place an order for immunization and document tracking subscription.  If you have a current immunization and document tracking subscription in Complio, you are ready to provide documentation of your immunizations and other compliance requirements.

In ACEMAPP, your profile’s Rotation Requirements will show green checks for each component that is completed through Complio.image screen shot American Databank upload document screen
 

Navigating the Complio Site:


Depending on where you are at in the Complio process, you may need to place an order for immunization and document tracking subscription.

Play Button Icon denotes the following link is a video.  Does not control video.Video: Subscribe to Complio (http://www.americandatabank.com/VideoDirectory/subscribe.html)

If you have a current immunization and document tracking subscription in Complio, you are ready to provide documentation of your immunizations and other compliance requirements.

Play Button Icon denotes the following link is a video.  Does not control video.Video: Upload Documents (http://www.americandatabank.com/VideoDirectory/upload.html)

If you have additional questions about navigating the Complio system, additional videos can be found in the "video tutorials" tab on your student dashboard in Complio.  Complio support is also available to assist you Monday - Friday 7am - 6pm MST by email complio@americandatabank.com or by calling 1-800-200-0853.


Frequently Asked Questions:

1) My Complio account is not detected when using the interface?
You may have a different email address in Complio (than what is entered in ACEMAPP). Please update ACEMAPP to include your email address within Complio and retry the interface.

2) I linked to the wrong Complio account
Please contact Complio support at 1-800-200-0853 to request the removal of the incorrect account. Once this is complete, retry the interface with the correct account.

3) I have successfully linked my account to Complio, but no data is posting to ACEMAPP 
Data transfer can take up to 24 hours. Please contact ACEMAPP support after allowing the minimum 24 hours (for data transfer) at 1-844-223-4292.