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Additional Features Billing Communications Evaluations/Surveys FAQ General Member Management Partnerships Reporting Requirements / LMS Rotation Management Tips & Tricks User Guides Vendors Video Library

Phone:
(844) 223-4292

Email:
support@acemapp.org

Help Desk and Training Info

FAQ

Member Types:

ACEMAPP offers resources for new users, including regularly scheduled webinar trainings for registered school and clinical site users and the Help Desk, which offers step-by-step guides for all members. Access direct assistance by contacting ACEMAPP Customer Support at 844-223-4292, by emailing support@acemapp.org, or by creating a support ticket through the Contact Us page.

ACEMAPP Library Resources

General

Member Types:

The ACEMAPP Library provides a catalog of resources that may be relevant to your interests. All resources have been thoughtfully curated by Michigan Health Council.

Getting Started with ACEMAPP

General FAQ Video Library

Member Types:

Welcome to ACEMAPP! This help desk guide provides an overview of how to navigate ACEMAPP and meet compliance for upcoming clinical rotations.

View Rotation Catalog - Schools

Additional Features Rotation Management

Member Types:

Clinical sites set rotation availability using the rotation catalog. Schools and members can then view the rotation catalog and request available slots.

Adding a New Admin User

Additional Features Video Library

Member Types:

This help desk guide provides instructions on how to add a new admin user to your organization.

Overview of the Rotation Table

Rotation Management

Member Types:

The Overview of your rotation table is meant to help you get familiar with the layout and show you what you can do from the rotation table. Please see the other help desk guides link for more detail on various functions.

Overview of Member Affiliated Table

Member Management

Member Types:

The overview of your member's affiliated table is meant to help you get familiar with the layout and show you what you can do from the affiliations table. Please see the other help desk guides link for more detail on various functions.

Overview of Time Log Table

Case/Time Logs

Member Types:

The overview of your Time Logs Table is meant to help you get familiar with the layout and show you what you can do from the case log table. Please see the other help desk guides link for more detail on various functions.

Overview of Partnership Directory

Partnerships

Member Types:

The partnership directory is where schools and clinical sites manage their partnerships in ACEMAPP. This help desk guide provides an overview of the partnership directory and its features.

Overview of Case Log Table

Case/Time Logs

Member Types:

The overview of your Case Logs Table is meant to help you get familiar with the layout and show you what you can do from the case log table. Please see the other help desk guides link for more detail on various functions.

Tips & Tricks: Managing Compliance (For Students)

Tips & Tricks Video Library

Member Types:

This tips & tricks video is intended to help our students easily understand their home page and track compliance in ACEMAPP. Watch the video above or follow the steps outlined below to learn more.

Tips & Tricks: Announcements

Tips & Tricks Video Library

Member Types:

This tips & tricks video is intended to help our admin members use the member announcements feature. Watch the video or follow the steps outlined to learn these key techniques.

Rotation Notices

Additional Features Rotation Management

Member Types:

"Rotation Notices" is an optional feature available on ACEMAPP that can be enabled by contacting a member of the ACEMAPP team. This feature allows users to create customized notices for specific Program and Experience type combinations, which is displayed during the initial step of creating a rotation. The feature is designed to provide additional guidance and information to partner entities, helping to streamline the rotation creation process by reducing the need for additional communication between the partner entities. To use this feature, contact an ACEMAPP team member to enable it for your organization.

Tips & Tricks: Navigation

Tips & Tricks Video Library

Member Types:

This tips & tricks video is intended to help our members navigate ACEMAPP. Watch the video above or follow the steps outlined to learn these key techniques.

Completing Your Profile

FAQ General

Member Types:

Completing your profile is an essential step toward becoming compliant for your clinical rotation. This help desk guide provides instructions on how to complete your profile.

Integrated Vendors

Vendors

Member Types:

We work with various third-party vendors to help streamline your background check and/or immunization processes. Contact us so we may consult with you on whether your most efficient process will include working with one of our vendor partners or whether another process may be recommended.

Security Questions

General

Member Types:

ACEMAPP uses security questions to help secure your account and provide a secondary method to identify yourself when contacting ACEMAPP Support.

Dashboard: Navigating Multiple Account Types

General

Member Types:

If you have multiple ACEMAPP user types, you may now set a “primary dashboard.” Your primary dashboard is the page you are automatically directed to upon logging in to ACEMAPP.

Remove an Admin User

Additional Features Video Library

Member Types:

This help desk guide outlines how to request the removal of an admin user.

Update Admin User Access to Programs & Permissions

Additional Features

Member Types:

This help desk guide outlines how to update program access and permissions for your organization's admins.

Preceptor Account Overview

General

Member Types:

Preceptor Account Overview: In this article, we will provide you with an outline of your ACEMAPP homepage. This article will provide you with a breakdown of the available features on your account.

Managing Surveys

Additional Features Evaluations/Surveys

Member Types:

Creating surveys is a feature available to school and clinical site users by request. Please contact ACEMAPP Support if you are interested in creating a survey.

Withdraw Approved Rotations

Rotation Management

Member Types:

If you no longer need an approved rotation, please withdraw the rotation request to make it available to others.

Uploading Your ACEMAPP Requirements

Requirements / LMS

Member Types:

Completing your ACEMAPP requirements is an essential first step toward participating in a clinical rotation. The documents you upload through ACEMAPP are available for your school coordinator to review.

Manage Rotation Catalog - Clinical Sites

Additional Features Rotation Management

Member Types:

The rotation catalog system allows clinical sites to set rotation availability for a given unit.

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