How ACEMAPP's Customization Optimizes Clinical Rotation Tracking

The ACEMAPP team helps organizations increase efficiency by customizing even the smallest of details.

Healthcare organizations and educational programs that manage clinical rotations using ACEMAPP enjoy a wide range of options when it comes to customizing this platform. ACEMAPP is not a one-size-fits-all solution for health systems and healthcare programs — far from it. The experts on the ACEMAPP implementation team carefully fine-tune every aspect of its setup.

The ACEMAPP team says it’s critical to customize every feature for its customers since no two organizations have the same protocols and requirements when it comes to managing and tracking which medical students, nurses, or volunteers will be assigned to a particular clinical unit.

“Our goal is to get a really good internal understanding of what that team’s dynamics and processes are and put together a product for them that they can slip into,” says ACEMAPP’s Director of Customer Success Rachel Bunnell.

The key to understanding those dynamics requires an immersion in the customer’s organizational realities. Before starting the process of implementing customizations to the software platform, the ACEMAPP team first gets to know the organizational-specific needs. What are the goals in tracking rotations? What are the current processes? What are some strengths of the current processes? What protocols need to change? What is the ideal timeline for moving from manual tracking using spreadsheets to letting ACEMAPP’s automation drive efficiency?

“We recognize that no two organizations are the same,” Bunnell says. “The ACEMAPP team’s implementation process involves creating trust with our customers’ so they have confidence in our ability to customize the platform to their needs while also implementing best practices.”



ACEMAPP allows organizations to build in tracking requirements based on roles, for example. Nursing students may have a wide array of program requirements to qualify for a specific rotation in a specialty unit of a hospital, while a hospital volunteer would have very different requirements to enter that same unit. ACEMAPP handles all of that on the back end through the implementation team’s period of customization, which helps ensure compliance is tracked every step of the way.

This level of customization frees up clinical education coordinators to work on more strategic aspects of their role rather than spend their days tracking hundreds of emails and hundreds of rows of spreadsheets.

The ACEMAPP implementation team can take optimization one step further for an organization by extending its focus to that clinical setting’s partner. If a hospital uses ACEMAPP, for instance, and the schools that send students to that hospital also use ACEMAPP, the implementation team can assure that work isn’t duplicated. There are also ways for schools and clinical sites to communicate with students and with each other. Notifications are automatically sent through ACEMAPP to ensure communication is timely and made available to all parties involved.

“We are very conscious of how much work is involved in this from both the school’s perspective and the hospital’s perspective, and we work to make the process as efficient as possible,” Bunnell says.

Organizations interested in beginning their journey to streamlining clinical rotation management can book a free demo of ACEMAPP services.

Interested in learning more? Read about the “secret sauce” of the ACEMAPP customer service team.