Tips & Tricks: The Help Desk

This tips & tricks video is intended to help our members use the ACEMAPP Help Desk. Watch the video above or follow the steps outlined below to learn more.

Navigating the help desk
At the top of any ACEMAPP page, click on the Help Desk tab in the blue bar menu.

On the Help Desk home page, you will see the Getting Started section. This area houses introductory articles.

On the left side of the page, you will see three tables: Search, Categories, and Contact Us. The Search table is a quick easy way to find articles by searching key words. To view an article, click on “Read More” The Categories table has organized tabs to locate all articles related to a topic you need further assistance with. At the bottom you will also see where all Help Desk Videos are housed. The Contact Us table has our support phone numer, email, and a quick easy way to Start a Support Ticket.

Viewing An Article
Before clicking on an article, you can easily identify if the article is helpful for you by hovering over the Member Type indicators to see if the article is intended for you.

When viewing an article, there is a Table of Contents you can use to quickly navigate to a specific section within the article.

Some articles include a video that demonstrates the process. Every article includes step-by-step instructions and includes both images and descriptions of the process. At the bottom of each article, you can view and quickly navigate to any related articles.

If you would like to print the article for future reference, you can do so by clicking on the print button at the top right corner of each article.

ACEMAPP Glossary
Within each article, ACEMAPP terms may be highlighted. These terms are used throughout our Help Desk guides and ACEMAPP.

To view the word's meaning as it pertains to ACEMAPP, simply hover over or click on the term.

Additional Questions
We hope these quick navigation tips and tricks will help you when using the ACEMAPP Help Desk. If you would like further assistance, you are always encouraged to contact us at support@acemapp.org or 844-223-4292.

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Healthcare education institutions nationwide rely on ACEMAPP Assure to simplify the clinical rotation compliance process through a trusted, efficient, and fully supported verification service. Now, ACEMAPP is taking that support one step further.

How Non-Traditional Clinical Rotations Can Support Workforce Retention

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As competition for hospital-based clinical placements intensifies, many programs have turned to non-traditional clinical sites to expand capacity. But increasing placement availability is only part of the story. Expanding clinical education beyond hospital walls is not just a scheduling strategy — it is a workforce retention strategy.

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Collecting meaningful feedback from nursing students is essential for maintaining high-quality clinical education experiences. However, many nursing programs face a common challenge: low evaluation participation rates and time-consuming administrative processes. A recently published quality improvement initiative from Auburn University College of Nursing demonstrates how integrating clinical evaluations into existing clinical education workflows can help address these challenges.

Collaborative Innovation: UR Medicine's Clinical Placement Strategy

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When it comes to clinical education, collaboration isn’t just helpful — it’s essential. That’s the guiding philosophy behind an initiative at the University of Rochester Medical Center (URMC), showcased at the 2025 Association for Nursing Professional Development (ANPD) Aspire Convention. Sarah Lesniak, MS, RN, NPD-BC, CSPHA, and Jill Cohen, BA, presented their poster, “Regional Collaborative: Initiatives to Enhance Nursing Student Clinical Placements,” detailing how a multi-hospital, multi-school collaboration came together to redesign their clinical placement system.

Tips & Tricks: ACEMAPP Automated Emails

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In this Tips & Tricks video, learn about the automated emails ACEMAPP sends to students, including account verification, clinical rotation notifications, and compliance reminders.

Tips & Tricks: The Help Desk

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